Contact information
Last updated: October 10, 2026
For questions about Hilo products, orders, shipping, returns, or privacy, contact our dedicated brand support team.
Hilo Customer Care
Support hours: Monday–Friday. We aim to respond within 1–5 business days. Statutory response deadlines remain applicable.
For order questions, include your order number and the email used at checkout. Do not email payment card details or account passwords.
Business Information
Legal seller: Hilton's Shave Ice, LLC, trading as Hilo
Texas, United States
Mailing address: 24811 Westheimer Pkwy, Katy, TX 77494, United States
Contact Customer Care before sending a return so we can provide the correct return instructions. This mailing address is not an invitation to visit in person.
Policies & Privacy
Read our Return & Refund Policy, Shipping Policy, Terms of Service, and Privacy Policy. You may also visit Your Privacy Choices.